When can I view properties?

Usually with in 24 hours, depending if the property is vacant or if we have to work around the occupier. Then it will be between 9 - 5 Monday to Friday and 9 - 4 on Saturday.

What do I need to secure a property?

Once you have seen a property that you want to rent, you'll need to pop into the office take away the necessary paperwork and pay a holding deposit in the form of cash or cheque. The holding deposit will be taken off the balance due for the tenancy.

What references do you take?

We will require a minimum of two references per person. An employment or accountant's reference, previous landlord address and a character reference. You will also need to supply a form of ID - eg passport or photo driving Licence - and proof of residency at current address.

How long does the process usually take?

The referencing can take between 2 - 5 working days depending how quickly the referees respond.

Will I need a guarantor?

If references aren't satisfactory, we may require a guarantor. Or if you are self-employed and don't meet the criteria, or your employment contract term is less than the tenancy or not in full time employment. The guarantor will be referenced as above.

What else do I need to pay?

On the day that you sign your contract you will need to pay us in cleared funds, one month's rental in advance, a dilapidations deposit equating to 1 months rent, and a tenancy fee.

What tenancy will I be signing?

Usually an assured shorthold tenancy. But it could be a contractual agreement depending on your situation and the landlord's.

How long can I rent for?

The minimum term of tenancy is 6 months, however this can vary depending on the landlord's instructions. Longer terms can be secured.

Can I give notice?

Not within any original fixed term tenancy. But check with us with regard to extensions of tenancies.

What are my obligations?

Basically, to pay your rent and all bills in relation to the property; and to return the property and gardens in the same condition as when you moved in. It's also your responsibility to inform the landlord or agent of any maintenance issues affecting the property.

If there's a problem, who do we contact?

Depending on the level of service we provide for the owner, it could be the landlord or us.

Who holds my deposit?

It could be the landlord or us, depending on the level of service we provide to the landlord.

When will I get the deposit back?

If we manage the property, we'll try to return it within 7 - 10 working days after you vacate. But it depends if there are any dilapidation issues: if there are, we will provide you with details within 30 days.