Tennant Q&As

Tenant Q&A’s

Here are some questions that we’re often asked by prospective tenants.
If you have a question that isn’t answered here, just ask!

Usually with in 24 hours, depending if the property is vacant or if we have to work around the occupier. Then it will be between 9 – 5 Monday to Friday and 9 – 4 on Saturday.

Once you have seen a property that you want to rent, you’ll need to pop into the office take away the necessary paperwork and pay a holding deposit in the form of cash or cheque. The holding deposit will be taken off the balance due for the tenancy.

We will require a minimum of two references per person. An employment or accountant’s reference, previous landlord address and a character reference. You will also need to supply a form of ID – eg passport or photo driving licence – and proof of residency at current address.

The referencing can take between 2 – 5 working days depending how quickly the referees respond.

If references aren’t satisfactory, we may require a guarantor. Or if you are self-employed and don’t meet the criteria, or your employment contract term is less than the tenancy or not in full time employment. The guarantor will be referenced as above.

On the day that you sign your contract you will need to pay us in cleared funds, one month’s rental in advance, a dilapidations deposit equating to 1 months rent, and a tenancy fee.

Usually an assured shorthold tenancy. But it could be a contractual agreement depending on your situation and the landlord’s.

The minimum term of tenancy is 6 months, however this can vary depending on the landlord’s instructions. Longer terms can be secured.

Not within any original fixed term tenancy. But check with us with regard to extensions of tenancies.

Basically, to pay your rent and all bills in relation to the property; and to return the property and gardens in the same condition as when you moved in. It’s also your responsibility to inform the landlord or agent of any maintenance issues affecting the property.

Depending on the level of service we provide for the owner, it could be the landlord or us.

All deposits are registered with the DPS, Deposit Protection Service.

If we manage the property, we’ll try to return it within 7 – 10 working days after you vacate. But it depends if there are any dilapidation issues: if there are, we will provide you with details within 30 days.

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